TERMS & CONDITIONS
FOR SERVICES

Lizzie Ridout Design Ltd
Company Number: 15683550
Registered Office: Flat 5 2 Courts Hill Road, Haslemere, Surrey, United Kingdom, GU27 2EG

1. Scope of Work

Lizzie Ridout Design Ltd (the “Service Provider”) provides creative and strategic services, which may include but are not limited to:

  • Creative Consultation

  • Brand Audits (full or mini)

  • Brand Strategy (positioning, messaging, architecture, tone of voice)

  • Visual Identity Design (logos, typography, colour palettes, guidelines)

  • Design Execution, which may cover:

    • Print design (marketing collateral, stationery, etc.)

    • Packaging design

    • Event & pop-up design

    • Interior styling and design (conceptual)

    • Website and digital design (front-end layout, visuals, assets)

    • Social media design (templates, content design, campaign assets)

Exclusions

Unless otherwise agreed in writing, the following are not included:

  • Project or budget management

  • Contractor, supplier or technical liaison (except for concept briefings)

  • Installation, construction, or supervision on site

  • Coding or back-end website development

  • Legal, financial, or tax advice

  • Architectural or structural services

  • Planning applications or building regulation compliance

2. Purchase & Payment Terms

  • Unless otherwise stated a 50% non-refundable deposit is required before any work commences.

  • The remaining 50% is due upon completion and delivery of the project.

  • Additional work outside of scope will be billed at £65 per hour or £450 per day, unless otherwise agreed in writing.

  • All prices are exclusive of VAT unless otherwise stated.

Late Payments

Payments not received within 10 days of the due date will incur a 5% late fee per day on the outstanding amount.

Refund Policy

  • Deposits are non-refundable.

  • If the Client cancels the project after work has begun, the Client will be responsible for payment for all work completed up to the point of cancellation.

3. Revisions & Scope Changes

  • Projects include up to 3 rounds of revisions. Additional revisions are billed at £65/hour.

  • Any significant changes to the scope of work after commencement will incur additional fees, to be agreed in writing.

4. Intellectual Property Rights

  • Upon full payment, the Client and Service Provider jointly own the intellectual property rights to the final deliverables.

  • Both parties may use the final work for their respective purposes, including but not limited to: marketing, portfolio presentation, and commercial application, unless otherwise restricted in writing.

  • The Service Provider retains ownership of all rejected concepts, drafts, and unselected ideas, which may not be used by the Client without written permission.

  • If the Client wishes to register any of the final designs as a trademark or protect it legally, the Service Provider must be informed and acknowledged as co-creator, unless alternative arrangements are made.

  • Any modification, resale, or redistribution of the final deliverables by the Client or third parties must be agreed upon in writing.

  • The Service Provider retains the right to showcase the final work in portfolios, websites, and marketing materials, with appropriate credit.

5. Client Responsibilities

The Client agrees to:

  • Provide timely feedback, approvals, and required materials.

  • Respond promptly to communications.

  • Accept that delays in providing feedback or information may result in extended project timelines.

6. Confidentiality & Publicity

  • Both parties agree to maintain confidentiality regarding any sensitive or proprietary information.

  • The Service Provider may showcase the completed work in their portfolio, website, or marketing materials unless otherwise agreed in writing.

7. Cancellation & Termination

Termination by Client

  • The Client may terminate the project at any time by providing written notice.

  • The Client will be responsible for payment for all work completed up to the termination date.

  • Deposits remain non-refundable.

Termination by Service Provider

  • The Service Provider reserves the right to terminate the project if the Client fails to make payments, breaches the agreement, or behaves inappropriately.

  • In such cases, the Service Provider will retain ownership of all work completed until payment is made in full.

8. Liability & Warranty

  • The Service Provider’s total liability under this agreement is limited to the total fees paid by the Client.

  • The Service Provider is not liable for indirect, incidental, or consequential damages, including loss of profits, sales, or reputation.

  • All services are provided without warranties, express or implied.

  • It is the Client’s responsibility to review and approve all deliverables before use.

9. Dispute Resolution

  • These Terms are governed by the laws of England and Wales.

  • Both parties agree to attempt resolution through mediation before pursuing legal action.

10. General Provisions

  • Amendments: Any amendments must be made in writing and agreed by both parties.

  • Entire Agreement: This document, together with the agreed proposal, forms the entire understanding between the parties.

  • Severability: If any clause is unenforceable, the remaining provisions remain valid.

  • Force Majeure: The Service Provider is not liable for delays outside of their control (e.g. illness, natural disasters, technical failures).

  • Non-assignment: The Client may not transfer this agreement without written consent from the Service Provider.

11. Agreement

By submitting the form below, the Client agrees to the Terms and Conditions outlined. Payment of the deposit also constitutes acceptance of the scope, fees, and legal terms described above.